Who we are

We are 5 Star Plumbing located in California. Our website address is: https://5starplumbing.net/. You can contact us via our website at: https://5starplumbing.net or give us call at (909) 841-1057. We will do our best to make updates to our privacy policy when required to do so or if updates to the site impact the privacy policy. Please bear with us.

What personal data we collect and why we collect it


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitorís IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms and Popups

We collect the information provided to us on the website. This information is used to continue your initial contact request. Additionally, we may add you to our newsletter to receive relevant company information including marketing communications. You may remove yourself from any email marketing list by contacting us or opting out directly from the newsletter provided. You may also request to opt-out by contact us at the link provided above.

Opting out of our marketing communications will not remove your contact information from our database completely. We keep your information to communicate with you directly regarding request for services initiated by you. If you would like us to completely remove your information from our company database, please send a personal information removal request. Please note, we cannot delete information we are legally obligated to keep.

Popup Maker (3rd Party Plugin)

If you submit a subscription form on our site you will be opting in for us to save your name, email address and other relevant information. These subscriptions are used to notify you about related content, discounts & other special offers. You can opt out or unsubscribe at any time in the future by clicking the link in the bottom of any email newsletter you receive from us.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select ìRemember Meî, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Google Analytics

This site uses Google Analytics which transmits user traffic data to Google servers in the United States. Google Analytics does not identify individual users. This data may be used to help the company understand website traffic behaviour and page usage. This allows us to better improve the website for a better consumer user experience.

If you prefer to opt-out of Google Analytics tracking, visit Googleís OPT-OUT page here: Opt-out of Google Analytics. If you want your data removed, please contact Google directly as we have no control over data Google collects.

3rd Party

Popup Maker Policy (3rd Party Plugin)

We use anonymous cookies to prevent users from seeing the same popup repetitively in an attempt to make our users experience more pleasant while still delivering time sensitive messaging.

Popup Maker anonymously tracks popup views and conversions.

Advanced Custom Fields



We use advanced custom fields to display additional information on our website where applicable. For more information on ACF, visit their website with the link provided above.




We use this plugin to help us display additional content to our users on our website. To learn about this plugin or itís privacy policy, please visit their website at the link provided above.

Content Blocks

We use this plugin to help us display additional content to our users on our website. To learn about this plugin or itís privacy policy, please visit their website at the link provided above.

Easy Testimonials



We use this plugin to help us display additional content to our users on our website. To learn about this plugin or itís privacy policy, please visit their website at the link provided above. To learn more about Easy Testimonials privacy policies visit the following link: https://goldplugins.com/privacy-policy/




We use this plugin to help us display additional content to our users on our website. To learn about MetaSliderís privacy policy, please visit the link above. If the link does not work (may have changed), visit the plugins home page at: https://www.metaslider.com/

Preserve HTML Markup Plus



We use this plugin to help render content on our website. We are not aware of any data collection activity from this plugin. To learn more about this plugin, please visit the plugin home page provided above.

Responsive Lightbox & Gallery



We use this plugin to help us display/render content to our users on our website. To learn about this plugin or itís privacy policy, please visit their website at the link provided above. You may also contact the plugin developers by visiting their website.

WordFence (3rd Party Plugin)



A 3rd Party plugin used to improve the security of this website. To read their full privacy policy, click the link above.

WP Google Fonts

If applicable, we use this plugin to help render fonts on our website. 3rd party url is currently unavailable.

WP Google Maps



We use this plugin to share our business location with our site visitors. If applicable, depending on the type of services we provide, we may use this plugin to show potential new customers our job locations as reference. We do not make public personally identifiable client information. To learn more about the plugin or plugin privacy policies, please click on the link provided above.

Who we share your data with

For the purpose of helping to keep our site up-to-date, improve upon the security of our site, improve our marketing efforts or help with our incoming contact requests, we may share access to your information with a 3rd party marketing company, namely, ZOMOZ to assist us with all marketing and technical aspects of our businessís digital presence.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Subscriber information is retained in the local database indefinitely for analytic tracking purposes and for future export. Data will be exported or removed upon users request via the existing Exporter or Eraser. If syncing data to a 3rd party service (for example Mailchimp), data is retained there until unsubscribed or deleted.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments and/or form submissions throughout the site may be checked through an automated spam detection service.

Popup Maker (3rd Party)

Popup Maker does not send any user data outside of your site by default. If you have extended our subscription forms to send data to a 3rd party service such as Mailchimp, user info may be passed to these external services. These services may be located abroad.

How We Use Information

We use information about you as mentioned above and as follows:

  • To provide our services to you
  • To further develop our services
  • To manage our website more efficiently
  • To monitor, analyze, and better understand how users interact with our services
  • To help us improve our services
  • To monitor and protect the security of our services
  • To send you informational and promotional content
  • To send you important notifications.
  • To provide customer support
  • To personalize your experience and serve relevant content.

Additional information

How we protect your data

We take reasonable measures to protect Personal Information from loss, misuse and unauthorized access, disclosure, alteration and destruction.

If applicable, we grant a 3rd party access to our digital presence to help us maintain the security and updates to our online profiles including websites for the the purpose of keeping our systems as safe as possible for our users.

What data breach procedures we have in place

If a security breach causes an unauthorized intrusion into our system that affects you in any way, we will notify you as soon as possible and later report the action we took in response.

What third parties we receive data from

Currently, we do not get 3rd party data except for from 3rd party providers such as google to help us improve our services and user experience. This includes information like: user/traffic behaviour, analytics, click-throughs etc.

What automated decision making and/or profiling we do with user data

If enabled, we may automatically send your data to 3rd party service providers such as MailChimp to help facilitate communications with site users who submit comments or contact requests through our website.

We may share information about you with third party vendors who need to know information about you in order to provide their services to us. Additionally, we may add your contact information to our contacts list or marketing lists if you contacted us via email or phone provided we have your contact details. This may include information we receive from you during in person calls/visits.